Refund and Cancellation Policy
Effective Date: September 17, 2026
Appointments and Cancellations
Please cancel or reschedule appointments at least 24 hours in advance whenever possible. Requests made with less notice may be difficult to accommodate.
Clinical and Telehealth Services
Clinical and telehealth services are provided only after an appropriate evaluation by a licensed clinician. An appointment does not guarantee testing, treatment, medication, or a prescription.
Fees for clinical services already provided are generally nonrefundable, except where required by law.
Prescription Medications
Prescription medications, including compounded medications, cannot be returned or resold after they have been processed, dispensed, or shipped. Refunds or replacements for prescription orders are handled only when required by law or when there is a documented fulfillment error.
Balanced Dose Supplements
Unopened, unused Balanced Dose supplement products in their original packaging may be returned within 30 days of delivery. Return authorization is required before sending any product back.
Original shipping charges are nonrefundable unless the item was damaged, defective, or sent in error.
Damaged or Incorrect Orders
Please contact Firefly Medical promptly if an order arrives damaged, defective, or incorrect. We will review the order and, when appropriate, arrange a replacement, credit, or refund.
Policy Updates
Firefly Medical may update this policy from time to time. The version posted on this page applies to purchases and appointments made after its effective date.
Contact
For questions about cancellations, returns, or refunds, please contact Firefly Medical through the website contact form or by calling the clinic.